Airport operator Houston Airport System incorporates Amadeus Flow technology at George Bush Intercontinental (IAH) and William P Hobby (HOU) airports to offer a robust self-service experience for travelers.
The new technology will help passengers fly from HOU Airport and IAH terminals A and D in different steps, from check-in to boarding, without any interaction with agents or paperwork. document.
Houston Airports chief technology officer Darryl Daniel said: “Advanced technology is equivalent to shorter lines, more efficiency and a better passenger experience.
“The use of this new technology allows us to make the airport journey more seamless, touchless and intuitive, and has great value for our passengers, air carriers and airport colleagues.”
The airport operator has noticed that Amadeus’s technology will lead to faster and simpler trips by exchanging paperwork or interacting with agents with biometrics, where a passenger’s face can be their boarding pass and passport. .
For this change, the airport operator will upgrade from the legacy of on-site IT to Amadeus ’flexible Cloud infrastructure.
In this transition, Houston Airports will simplify how airlines link biometric check-in desks, bag drops and boarding gates.
The change will see the installation of new check-in kiosks, auto bag drop units and e-boarding gates, driven by Amadeus technology.
Amadeus Americas airport IT senior vice-president Betros Wakim said: “By putting the entire passenger end-to-end experience at the center of its strategy, Houston Airports is applying the new technology that puts Houston in ahead of the industry.
“We are excited to help Houston Airports provide its vision for a simple and intuitive passenger experience, with flexible technology that automates services and drives efficiencies, benefiting airlines. and their passengers. “
Houston Airport says the initial phase of the transformation of passenger processing is underway today.